1. Agreement
By using the website aomusicco.com or ordering any service from AOmusicCO ("Company," "we," "us"), you ("Client," "you") agree to be bound by these Terms of Service. If you do not agree, do not use our services.
2. Services Described
AOmusicCO provides music content creation and artist support services including, but not limited to:
- Electronic Press Kits (EPKs)
- Artist biographies
- Press releases
- Social media content packages
- Artist management consulting
- Booking and touring coordination
- Marketing and promotion campaigns
- Recording and production referrals
Specific deliverables, timelines, and pricing for each service are described on our website or in a separate service agreement.
3. Payment Terms
- Payment due: Full payment is required at time of order for Single Drop and Full Release Campaign packages. Label Suite and custom services require a signed agreement and deposit.
- Refund policy: Orders are non-refundable once writing work has begun. If work has not yet begun, a full refund may be requested within 24 hours of payment. We will work in good faith to resolve any satisfaction issues through our revision policy before issuing any refund consideration.
- Payment processing: Payments are processed securely through Stripe. AOmusicCO does not store credit card information.
4. Delivery and Turnaround
- Turnaround times are stated in business days (Monday–Friday, excluding US federal holidays), not calendar days.
- Turnaround begins when the completed intake form is received, not at time of payment.
- Delays caused by incomplete intake forms or slow client response to questions will extend the delivery timeline accordingly.
- We will notify you promptly if any unforeseen delay occurs.
5. Revisions
- Single Drop: 2 revision rounds included. Additional rounds available at $35/round.
- Full Release Campaign: Up to 3 revision rounds included. Additional rounds available at $35/round.
- Label Suite: Revision terms defined in individual service agreement.
Revisions are modifications to existing content based on client feedback. Requests to change the fundamental scope or direction of content after delivery may be treated as a new project.
6. Intellectual Property
Upon full payment, Client owns all rights to the delivered content outright. AOmusicCO retains no ownership interest in any deliverable. We reserve the right to use project descriptions (without disclosing confidential information) for portfolio and marketing purposes unless the Client requests otherwise in writing.
7. Client Responsibilities
- Provide accurate and complete information in intake forms.
- Respond to questions and revision requests in a timely manner.
- Ensure you have the right to use any materials (photos, quotes, press clips) you provide to us.
8. Disclaimer of Warranties and Limitation of Liability
The Platform and all services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. AOmusicCO does not warrant that the services will be uninterrupted, error-free, or secure, or that any content or deliverable will achieve any particular result, including bookings, revenue, audience growth, or career outcomes. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
To the maximum extent permitted by law, AOmusicCO's total liability for any claim arising out of these Terms shall not exceed the amount paid by Client for the specific service giving rise to the claim during the twelve (12) months preceding the claim. We are not liable for any indirect, incidental, special, punitive, or consequential damages, including loss of revenue, loss of bookings, loss of data, or missed opportunities.
9. Governing Law and Disputes
These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Tennessee. Both parties agree to attempt good-faith resolution before initiating formal proceedings.
10. Modifications
We reserve the right to update these Terms at any time. Updates take effect upon posting to this page. Continued use of our services after updates constitutes acceptance.
11. Platform Subscription Terms
AOmusicCO offers monthly and annual subscription plans for access to the AO Music Co platform ("Platform"). These additional terms apply to all Platform subscribers.
- Billing: Subscriptions are billed monthly or annually and renew automatically unless cancelled. Payment is processed by Stripe.
- Cancellation: You may cancel at any time through your account or by contacting info@aomusicco.com. Cancellation takes effect at the end of the current billing period. You retain full access through that date.
- Refunds: Subscription fees are non-refundable. You may cancel at any time; your membership remains active through the end of the current billing period and then does not renew. No pro-rated refunds are issued for partial periods.
- Profile after cancellation: Your artist profile remains published after cancellation. You may unpublish it at any time from your account settings. AO reserves the right to unpublish profiles on inactive accounts after 12 months.
- Price changes: AO will provide 30 days advance notice of any price change. Annual plan subscribers are not subject to price increases until their next renewal date.
- Features: Some Platform features listed on the pricing page are in active development and will be delivered on a rolling basis through 2026. Features not yet available are clearly labeled "Coming Soon" on the pricing page. The absence of a coming-soon feature is not grounds for a refund if the core platform features are available and functioning.
- Marketplace commission: AO deducts a platform commission from payments settled through the Platform — including bookings, merch sales, ticket sales, tips, fan-club memberships, and crowdfunding contributions. The commission rate is disclosed at aomusicco.com/pricing. The remaining balance is paid to the artist’s connected Stripe account.
- Artist payments & payouts: Payments to artists (merch, tickets, tips, memberships, crowdfunding, bookings) are processed through Stripe Connect and settle directly to the artist’s connected account. The artist — not AO — is the seller of record for these transactions and is solely responsible for fulfillment, delivery, taxes, refunds, and disputes. AO is a technology facilitator and does not hold funds, ship goods, or guarantee any artist’s performance.
- Tickets: Event tickets are sold by the performing artist. Entry, cancellation, postponement, and refunds for any event are the responsibility of that artist and the venue. If a show is cancelled, the artist is responsible for issuing refunds; AO does not refund ticket purchases.
- Tips & crowdfunding: Tips are voluntary, non-refundable gifts to an artist. Crowdfunding contributions are made directly to the artist on a keep-what-is-raised basis: funds are released to the artist regardless of whether a stated goal is met, contributions are non-refundable, and AO does not guarantee that any reward, deliverable, or project outcome will be provided. Disputes regarding rewards or outcomes are between the contributor and the artist.
- Fan-club memberships: Memberships are recurring subscriptions paid to the artist and renew automatically until cancelled. Members may cancel at any time via the link in their confirmation email; access continues through the end of the paid period. Membership benefits are defined and delivered by the artist.
- Print-on-demand & fulfillment: Where an artist enables print-on-demand, physical goods are produced and shipped by a third-party provider. Production and shipping times, quality, and delivery are governed by that provider; AO is not the manufacturer or shipper.
- Electronic signatures: The Platform’s e-signature tool records a signer’s typed name, timestamp, and IP address as a simple electronic signature. It is offered as a convenience and is not a substitute for legal advice; users are responsible for ensuring any signed document meets their own legal requirements.
12. Acceptable Use
By using the Platform, you agree not to post, upload, or distribute content that:
- Is unlawful, obscene, defamatory, threatening, or harassing;
- Infringes the intellectual property rights of another person or entity;
- Contains malware, phishing, spam, or deceptive marketing;
- Impersonates another artist, venue, or public figure; or
- Violates any applicable local, state, national, or international law.
AO reserves the right to remove content and suspend or terminate accounts that violate this policy, without refund.
13. DMCA Copyright Policy
AO respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe content hosted on the Platform infringes your copyright, you may submit a written takedown notice to our designated agent at dmca@aomusicco.com.
Your notice must include:
- A physical or electronic signature of the copyright owner or authorized agent;
- Identification of the copyrighted work claimed to be infringed;
- Identification of the infringing material and its location (URL) on the Platform;
- Your name, address, telephone number, and email address;
- A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and
- A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.
Upon receiving a valid notice, AO will promptly remove or disable access to the allegedly infringing material and make a reasonable effort to notify the user who posted it. Users may submit a counter-notice if they believe material was removed in error.
AO will, in appropriate circumstances, terminate the accounts of users who are repeat infringers. Knowingly submitting a materially false takedown notice may subject you to liability for damages under 17 U.S.C. § 512(f).
14. Booking Facilitation and Liability
AO acts as a facilitator connecting artists with venues and promoters. We do not guarantee that any booking inquiry will result in a confirmed booking, performance, or payment. AO is not a party to any agreement between an artist and a venue or promoter.
AO is not liable for the failure of any venue to pay an artist, the cancellation of any event, injury at a venue, breach of a performance agreement, or any other dispute arising between an artist and a third party.
We aim to respond to booking inquiries within 1 business day. This is a target, not an SLA. Service interruptions may occur; AO provides the Platform "as is" and does not guarantee continuous uptime.
15. Indemnification
You agree to indemnify, defend, and hold harmless AOmusicCO and its officers, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Content, materials, photos, quotes, press clips, or other media you provide, upload, or publish through the Platform;
- Your violation of these Terms or any applicable law or regulation;
- Your infringement or misappropriation of any intellectual property or other right of any third party; or
- Any dispute between you and a venue, promoter, fan, artist, or other third party.
AO reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with AO's defense of such claim.